These articles and tips are filled with useful information that will help your digital photography experience even more enjoyable.

1. General FAQs?
2. JumpDrive Expression FAQs
3. JumpDrive Secure FAQs
4. Parallel Port (CompactFlash Reader and SmartMedia Reader) FAQs
5. Universal Digital Film Reader FAQs?
6. JumpShot FAQs
7. FireWire FAQs
8. Shoot and Share Image Editing Software FAQs
9. Mac OS X Compatibility FAQs
10. Mass Storage Compatibility FAQs
11. JumpDrive FAQs
12. JumpDrive Trio FAQs
13. How do I upgrade all rev A and Rev B readers to support xD 256 MD and 512 MB
14. JumpDrive Music FAQ:

JumpDrive Secure Windows 98, 98SE or Windows ME Users

1. Can I use my JumpDrive Secure with Windows 98, 98SE or ME?
2. How can I use my JumpDrive Secure on computers with different Operating Systems?
3. Why do I get a MFC42U.dll Error when using my JumpDrive Secure?
4. Every time I connect my JumpDrive Secure on my computer using Windows 98, 98SE or ME, I receive an error. How can I get rid of this?

JumpDrive Secure Windows 2000 and XP Users

1. When I insert my JumpDrive Secure, it tells me that I need Administrative Privileges to access the drive but I already have them.
2. I have Windows XP and I receive an error that my JumpDrive Secure could not be mounted after I entered my password.
3. When I tried to delete the secure partition under "Disk management," I received an error that saying… "The device is Write Protected"
4. Why can't I use my JumpDrive Secure at my work?
5. When I try to remove my JumpDrive Secure by clicking on the "Safely Remove Hardware" icon, I get the following message…
6. When I use my JumpDrive Secure, I received an Error: 10303. Invalid secure partition found in JumpDrive.
7. My JumpDrive Secure works on the USB ports on the back of the computer but not on the front. Why?
8. When I remove my JumpDrive, I receive a "Delayed Write Failed Error"
9. When the Jump drive software loads up, it closes Windows Explorer window. How do I stop this from happening?
10. I get an Administrator error on my computer but I already have full rights. Why do I get this error?
11. I received Error 10503. Application could not be initialized. Please restart
12. I created public and private zone using the slider and it doesn't add up.
13. I received Error 10004 Application could not find any Jump Drive connected to the system.
14. What is Error 21037?
15. What is Error 20021?
16. What is Error 10505?
17. What is Error 20021?

1. Can I use my JumpDrive Secure with Windows 98, 98SE or ME?
   
   Yes.

   Your JumpDrive Secure will function only as a JumpDrive when using Windows 98, 98SE or ME. In order to use the Secure software that is included on the JumpDrive you will need to have a computer with either Windows 2000 or XP.

   If you are using your JumpDrive Secure with only Windows 98, 98SE or ME, and would like to use it as a JumpDrive only, please complete the following steps.

   - Click on http://www.lexar.com/drivers/files/Jdusb2.exe to obtain the driver necessary to use    the JumpDrive
   - Save this file on your desktop
   - Click Open
   - Unzip the file and follow the on-screen instructions to install the driver.
   

   It is possible, that once you install the driver, you may receive a MFC42U.dll Error. If you do, we recommend that you copy the Secure Software that comes with the drive and save it on your hard drive. Once you have successfully copied over the files, you can delete it from your JumpDrive. This will prevent any errors from popping up when you connect your JumpDrive.

   If in the future, you choose to upgrade your system to Windows 2000 or Windows XP, you will be able to advantage of the additional features that JumpDrive Secure offers by copying the files back over to your JumpDrive.

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1. How can I use my JumpDrive Secure on computers with different Operating Systems?
   
   When using your JumpDrive Secure, you should not encounter any problems between computers that have Windows 2000 or Windows XP.
   If one of the computers you use your JumpDrive on is Windows 98, 98SE or ME, you will not be able to use the Secure Partition of your drive since the Secure software is not compatible with this version of Windows. You will however, be able to access all files on the Public Partition of your drive.

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1. Why do I get a MFC42U.dll Error when using my JumpDrive Secure
   
   If you are using Windows 98, 98SE or ME and you have installed the necessary driver, it is possible that you may receive a MFC42U.dll Error. If you do, we recommend that you copy the Secure Software that comes with the drive and save it on your hard drive. Once you have successfully copied over the files, you can delete it from your JumpDrive. This will prevent any errors from popping up when you connect your JumpDrive.

   Once again, the Secure software is not compatible with Windows 98, 98SE or ME, but you can still use the JumpDrive as a Mass Storage Device.

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1. Every time I connect my JumpDrive Secure on my computer using Windows 98, 98SE or ME, I receive an error. How can I get rid of this?
   
   The error you are receiving is most likely due to your JumpDrive trying to launch the Secure software from the drive. In order to get rid of the error, you can do one of the following…

   1. Delete the Secure software from the JumpDrive.
   2. Format your JumpDrive. Please be advised that this will delete all files on your     JumpDrive.
   3. Delete the autorun.inf file. This will prevent the drive from trying to auto-launch     the Secure Software.

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1. When I insert my JumpDrive Secure, it tells me that I need Administrative Privileges to access the drive but I already have them.
   
   Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will allow you to use your JumpDrive on computers that have Windows 2000 or XP and require Administrative Rights.

   Please be advised that if you are encountering this problem while at work, you may need to contact your internal helpdesk for them to install the JumpDrive.

   - Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
   - Copy the entire JumpDrive Secure folder onto your Desktop.
   - Verify that there are no important files on your JumpDrive. The next step requires you to    format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
   - Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select format from    the Menu.
   - Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
   - Begin Formatting
   - Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive    Secure. http://lexar.com/drivers/index.html.
   - Save this file on your desktop
   - If required, unzip the files
   

   Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

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1. I have Windows XP and I receive an error that my JumpDrive Secure could not be mounted after I entered my password.
   
   

   Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will correct the error you are encountering.

   - Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
   - Copy the entire JumpDrive Secure folder onto your Desktop.
   - Verify that there are no important files on your JumpDrive. The next step requires you to    Format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
   - Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format    from the Menu.
   - Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
   - Begin Formatting
   - Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive    Secure. http://lexar.com/drivers/index.html.
   - Save this file on your desktop
   - If required, unzip the files
   

   Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

   Back to Top
   

1. When I tried to delete the secure partition under "Disk management," I received an error that saying… "The device is Write Protected
   
   Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will correct the error you are encountering.

   Though there are many steps to complete this, this process will only take a few minutes.

   - Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
   - Copy the entire JumpDrive Secure folder onto your Desktop.
   - Verify that there are no important files on your JumpDrive. The next step requires you to    Format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
   - Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format    from the Menu.
   - Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
   - Begin Formatting
   - Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive    Secure. http://lexar.com/drivers/index.html.
   - Save this file on your desktop
   - If required, unzip the files
   

   Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

   Back to Top
   

1. Why can't I use my JumpDrive Secure at my work
   
   **Note - If the computer you are trying to access your JumpDrive Secure with is at your place of employment, please contact your IT Helpdesk for Administrative Rights approval. The IT Helpdesk will need to login to your system as an Administrator and install the Version 3.2 Secure Software. Once this is done, you will be able to login as a Local User and access your JumpDrive Secure.

   Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will allow you to use your JumpDrive on computers that have Windows 2000 or XP and require Administrative Rights.

   - Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
   - Copy the entire JumpDrive Secure folder onto your Desktop.
   - Verify that there are no important files on your JumpDrive. The next step requires you to    Format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
   - Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format    from the Menu.
   - Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
   - Begin Formatting
   - Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive    Secure. http://lexar.com/drivers/index.html.
   - Save this file on your desktop
   - If required, unzip the files
   

   Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

   Back to Top
   

1. When I try to remove my JumpDrive Secure by clicking on the "Safely Remove Hardware" icon, I get the following message…
   
   

   In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

   - Make sure that all files that you opened from your JumpDrive are closed.
   - Exit the application by Right-Clicking on the Secure Software icon and select "Exit"
   - Click on Safely Remove Hardware

   This will allow you to safely remove your JumpDrive.

   Lexar always recommends you to follow the above steps for any JumpDrive you may own.

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1. When I use my JumpDrive Secure, I received an Error: 10303. Invalid secure partition found in JumpDrive.
   
   

   This error will only happen the first time you use your JumpDrive after upgrading from Version 2.0 to Version 3.1.

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1. My JumpDrive Secure works on the USB ports on the back of the computer but not on the front. Why?
   
   

   The problem that you are encountering is possibly due to a driver error or conflict.

   Please complete the following steps to allow the port you would like to use active.

   - Go to Device Manager
   - Click on Each Controller to see what Driver it is using.
   - If it is a non-Microsoft Digitally Signed Driver, Click on Update Driver
   - Once the Driver is updated, insert your JumpDrive into the port.
   

   Once you complete the steps above, it should resolve your issue.

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1. When I remove my JumpDrive, I receive a "Delayed Write Failed Error"
   
   

   The problem you are encountering is usually because the JumpDrive is removed from the computer without safely exiting the drive.

   In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

   - Make sure that all files that you opened from your JumpDrive are closed.
   - Exit the application by Right-Clicking on the Secure Software icon and select "Exit"
   - Click on Safely Remove Hardware

   This will allow you to safely remove your JumpDrive.

   Lexar always recommends you to follow the above steps for any JumpDrive you may own.

   Back to Top
   

1. When the Jump drive software loads up, it closes Windows Explorer window. How do I stop this from happening?
   
   

   Unfortunately, there is no way to prevent this. When you insert the JumpDrive Secure, it needs to be able to read some very low-level information and is not able to do it with Explorer open.

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1. I get an Administrator error on my computer but I already have full rights. Why do I get this error?
   
   

   **Note - If the computer you are trying to access your JumpDrive Secure with is at your place of employment, please contact your IT Helpdesk for Administrative Rights approval. The IT Helpdesk will need to login to your system as an Administrator and install the Version 3.2 Secure Software. Once this is done, you will be able to login as a Local User and access your JumpDrive Secure.

   In order to resolve this, you will need to upgrade to the latest version 3.2. Please follow the instructions below on how to update your software.

   Though there are many steps to complete this, this process will only take a few minutes.

   - Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
   - Copy the entire JumpDrive Secure folder onto your Desktop.
   - Verify that there are no important files on your JumpDrive. The next step requires you to    Format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
   - Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format    from the Menu.
   - Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
   - Begin Formatting
   - Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive    Secure. http://lexar.com/drivers/index.html.
   - Save this file on your desktop
   - If required, unzip the files

   Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

   Back to Top
   

1. I received Error 10503. Application could not be initialized. Please restart.
   
   

   The error you received is typically when the JumpDrive Secure you have was used in a Mac Computer. This will only happen the first you insert this into a Windows Computer

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1. I created public and private zone using the slider and it doesn't add up.
   
   

   When you create a partition on a JumpDrive Secure, you must take several factors into consideration regarding the space allotment. Here are some of the factors to consider…

   - Size of JumpDrive Secure Software
   - Creating a Partition will take approximately 10mb
   - Windows Calculation is different.

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1. I received Error 10004 Application could not find any Jump Drive connected to the system.
   
   

   The error you received can be for multiple reasons. Please check the following

   - Disconnect other USB devices
   - Check to see if Network Drive is mapped but not connected. If so, remove.
   - Check My Computer to see if public drive is showing up
   

   If this does not resolve the issue, please contact our support team.

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1. What is Error 21037?
   
   

   This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

   If you receive this error, please do the following steps…

   - Make sure all open files from the Secure Drive are closed.
   - Close all Explorer Windows
   - Try Again.

   This should resolve the error message.

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1. What is Error 20021?
   
   

   This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

   If you receive this error, please do the following steps…

   - Make sure all open files from the Secure Drive are closed.
   - Close all Explorer Windows
   - Try Again.

   This should resolve the error message.

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1. What is Error 10505?
   
   

   This error typically appears if the JumpDrive Secure is unable to load the required driver.

   If you receive this error, please reboot your system. This will typically resolve the error message.

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